Job Description
Join our dynamic team as a Part-Time Customer Service Associate at Urban Workforce Solutions! We're seeking enthusiastic students and professionals in Sacramento to deliver exceptional customer experiences while supporting flexible scheduling. Perfect for balancing academics and careers, this role offers competitive pay, comprehensive training, and growth opportunities. Whether you're starting your journey or seeking supplemental income, our inclusive environment values your unique perspective. Apply today to become part of Sacramento's most customer-centric team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with team members to resolve complex customer issues efficiently
- Utilize CRM systems to track interactions and update customer profiles
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics for customer satisfaction and resolution times
Qualifications
- Current enrollment in high school, college, or recent graduate (students welcome!)
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible hours including evenings and weekends
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and commitment to teamwork
- Previous customer service experience preferred but not required