Job Description
Join Nexus Solutions as a Part-Time Evening & Weekend Customer Service Specialist and enjoy the perfect work-life balance! We're seeking dynamic individuals to deliver exceptional support during our peak evening and weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for growth in a fast-paced tech environment.
As a key member of our support team, you'll resolve customer inquiries, troubleshoot technical issues, and maintain our high service standards. Our Raleigh team values innovation and collaboration, making this ideal for students or professionals seeking supplemental income.
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/weekend shifts
- Troubleshoot technical issues and provide step-by-step solutions
- Maintain detailed case documentation in CRM systems
- Collaborate with day-shift teams for seamless handoffs
- Identify trends and escalate complex issues appropriately
- Adhere to service level agreements (SLAs) and quality metrics
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional communication and problem-solving skills
- Ability to work independently during off-peak hours
- Proficiency with CRM tools and ticketing systems
- Strong attention to detail and documentation habits
- Flexibility to cover rotating weekend shifts
- Basic knowledge of IT troubleshooting methodologies