Job Description
Join FlexShift Solutions and transform your evenings into rewarding opportunities! We're seeking dedicated Evening Part-Time Customer Service Specialists to deliver exceptional experiences during our peak hours. This role offers the flexibility to work around your schedule while building a meaningful career in customer experience.
Our team thrives on energy, empathy, and efficiency. As a key player in our Charlotte operations, you'll become the voice of our brand during evening and weekend shifts. We provide comprehensive training, competitive compensation, and a supportive culture that values work-life balance.
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during evening/weekend shifts
- Resolve complex customer issues with empathy and efficiency while maintaining service standards
- Process transactions, returns, and account modifications accurately using our CRM system
- Collaborate with day-shift teams to ensure seamless customer handoffs and issue resolution
- Document all interactions meticulously in our customer database
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask effectively in fast-paced evening settings
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings (4 PM - 12 AM) and weekends
- High school diploma or equivalent; college degree preferred