Job Description
We are urgently hiring motivated individuals to join our dynamic support team in New York, NY. If you thrive in a fast-paced environment and are looking for flexible work arrangements, we want to hear from you. This part-time role offers evening and weekend shifts, perfect for students or professionals seeking a better work-life balance.
At Apex Digital Solutions, we pride ourselves on delivering exceptional service to our clients. As a Customer Experience Specialist, you will be the voice of our brand, ensuring every interaction leaves a lasting positive impression. Join us in our modern office located in the heart of Manhattan.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email during peak evening and weekend hours.
- Resolve customer issues with empathy and efficiency, adhering to company service level agreements (SLAs).
- Accurately document all customer interactions and account updates in our CRM software.
- Collaborate with the technical team to troubleshoot and resolve complex product issues.
- Participate in daily team huddles and shift briefings to align on performance goals.
- Maintain a professional and positive demeanor while representing the company brand.
Qualifications
- High school diploma or GED is required; Associate’s degree preferred.
- Previous customer service or call center experience is a plus, but not mandatory.
- Must be available to work Evening Shifts (4:00 PM - 12:00 AM EST) and Weekend Shifts.
- Strong verbal communication skills with the ability to listen actively and resolve conflicts.
- Basic computer proficiency (Microsoft Office, Google Workspace) and ability to learn new software quickly.
- Reliable internet connection (if applicable for hybrid roles).