Job Description
We're urgently seeking a Part-Time Customer Experience Specialist to join our innovative team in the heart of Washington DC. This role offers unbeatable flexibility with weekday/evening shifts, perfect for students or professionals seeking work-life balance. You'll be the face of our brand, delivering exceptional service to high-profile clients while developing valuable career skills in a fast-paced environment.
Our ideal candidate thrives in dynamic settings and is passionate about creating memorable customer interactions. Enjoy competitive pay, comprehensive training, and growth opportunities with a company that values your unique talents. No weekend shifts required!
Responsibilities
- Deliver exceptional in-person and virtual customer support for luxury retail clients
- Resolve complex inquiries with empathy and efficiency while maintaining brand standards
- Process transactions using POS systems with 99.5% accuracy
- Collaborate with cross-functional teams during peak business hours
- Implement feedback-driven improvements to client experience workflows
- Maintain detailed records in CRM systems and report key metrics
- Contribute to team success through proactive problem-solving
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- 6+ months customer service or hospitality experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and basic POS systems
- Ability to stand/walk for 4+ hours during shifts
- Flexibility to work between 15-25 hours weekly (afternoons/evenings)
- Valid authorization to work in the United States
- Positive attitude with adaptability to changing priorities