Job Description
Join our dynamic team as an Evening/Weekend Customer Service Specialist at Global Solutions Inc.! We're seeking passionate professionals to deliver exceptional service during flexible evening and weekend shifts. Enjoy competitive pay, comprehensive training, and a supportive work environment. Perfect for students, caregivers, or anyone seeking work-life balance. Grow your career while making a difference in our Kansas City community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Collaborate with cross-functional teams to ensure seamless service
- Maintain accurate customer records in CRM systems
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and service standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Flexibility to work evenings (3 PM - 11 PM) and weekends
- Positive attitude with strong attention to detail
- Basic typing speed of 40+ WPM