Job Description
Join our vibrant hospitality team at Coastal Living Resorts and deliver exceptional guest experiences! We're seeking enthusiastic Part-Time Customer Experience Specialists to create memorable moments for visitors in sunny Miami Beach. This role offers flexible scheduling perfect for students, retirees, or professionals seeking work-life balance. Enjoy competitive pay, resort perks, and the opportunity to build transferable skills in customer service and sales.
Responsibilities
- Deliver warm, personalized welcome experiences to resort guests
- Handle guest inquiries via phone, email, and in-person with exceptional professionalism
- Process reservations, bookings, and payment transactions accurately
- Collaborate with housekeeping and maintenance teams to resolve guest requests
- Upsell resort amenities and local attractions to enhance guest satisfaction
- Maintain detailed records of guest interactions and preferences
- Participate in weekly training sessions to stay updated on resort offerings
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- Minimum 1 year customer service experience in hospitality or retail
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems and MS Office Suite
- Availability to work weekends, evenings, and holidays
- Strong problem-solving abilities and attention to detail
- Valid Florida driver's license (for occasional errands)
- Fluency in English; Spanish proficiency highly valued