Job Description
Join our award-winning luxury hotel team as a Part-Time Customer Experience Specialist! We're seeking dynamic individuals to deliver exceptional service to our high-profile clientele in the heart of Los Angeles. This flexible role offers competitive pay, premium benefits, and growth opportunities within a world-class hospitality environment. Perfect for students, career changers, or professionals seeking work-life balance.
Responsibilities
- Deliver personalized guest experiences exceeding luxury brand standards
- Manage multi-channel reservations and inquiries with precision
- Collaborate with cross-functional teams to optimize guest journeys
- Resolve service issues with empathy and creative problem-solving
- Contribute to continuous improvement of guest satisfaction metrics
- Maintain detailed knowledge of local attractions and services
- Support revenue initiatives upselling premium experiences
Qualifications
- 1+ years in customer service or hospitality role
- Exceptional communication and interpersonal skills
- Ability to thrive in fast-paced, high-end environments
- Strong organizational and multitasking abilities
- Proficiency with reservation management systems
- Flexible availability including weekends/holidays
- Valid California driver's license (for errands)
- Fluent in English; Spanish highly valued