Job Description
Join Urban Oasis Hospitality's award-winning team as a Part-Time Customer Experience Specialist! We're seeking dynamic individuals to elevate guest interactions at our boutique hotel in downtown Sacramento. This flexible role offers 20-25 hours/week with competitive compensation and growth opportunities. Enjoy a vibrant work environment where your people skills shine while contributing to Sacramento's thriving hospitality scene.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Handle reservation inquiries and optimize room occupancy strategies
- Resolve guest concerns with empathy and proactive problem-solving
- Collaborate with cross-functional teams to ensure seamless operations
- Contribute to creating memorable local experiences for visitors
- Maintain detailed guest preference records for personalized service
- Participate in monthly training sessions to enhance hospitality skills
Qualifications
- 1+ years in customer service or hospitality role
- Exceptional communication and conflict resolution abilities
- Flexible availability including weekends and evenings
- Proficient with hotel management software (e.g., Opera, Cloudbeds)
- Valid California driver's license (for occasional errands)
- Ability to stand/walk for extended periods
- Knowledge of Sacramento attractions and local culture
- High school diploma or equivalent required