Job Description
Join our dynamic team at Houston Hospitality Solutions! We're urgently seeking motivated Evening Part-Time Customer Service Associates to deliver exceptional guest experiences during our peak evening hours. This flexible role offers competitive pay and immediate start opportunities. Perfect for students, night owls, or anyone seeking a rewarding part-time position in Houston's thriving service industry.
Responsibilities
- Provide exceptional customer service to evening guests via phone, email, and in-person
- Manage reservation systems and coordinate guest bookings efficiently
- Handle billing inquiries and resolve guest concerns promptly
- Collaborate with day-shift teams to ensure seamless service continuity
- Maintain accurate records of customer interactions and transactions
- Uphold company standards for cleanliness and safety protocols
- Support marketing initiatives during evening peak hours
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and conflict resolution skills
- Proficient with reservation software and MS Office Suite
- Flexible availability for evenings (4 PM - 11 PM) including weekends
- Ability to multitask in fast-paced environments
- Valid Texas ID and reliable transportation