Job Description
Join Atlanta's premier hospitality team as an Evening Part-Time Customer Service Specialist! We're urgently seeking dynamic individuals to deliver exceptional guest experiences during peak evening hours. This flexible role offers competitive pay, a vibrant work culture, and immediate start opportunities.
As a key member of our guest relations team, you'll be the face of our establishment during evenings, ensuring every interaction exceeds expectations. Perfect for students, night owls, and career-changers seeking evening flexibility with growth potential.
Responsibilities
- Deliver exceptional customer service through personalized interactions and problem resolution
- Manage guest inquiries via phone, email, and in-person channels during evening shifts
- Process reservations, payments, and transactions accurately using POS systems
- Maintain immaculate facility standards during evening operations
- Collaborate with cross-functional teams to ensure seamless service delivery
- Address guest concerns promptly and escalate complex issues appropriately
- Support inventory management and operational readiness for next-day operations
Qualifications
- Must be available evenings (5 PM - 11 PM) with weekend flexibility
- Minimum 6 months customer service or hospitality experience preferred
- Proficiency with digital reservation systems and POS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Valid Georgia driver's license if transportation support needed