Job Description
Join Charlotte's fastest-growing customer service innovator! We're seeking dynamic Part-Time Customer Experience Specialists to deliver exceptional service while enjoying flexible scheduling. Perfect for students, parents, and career changers seeking work-life balance in the Queen City. No nights or weekends required!
Our award-winning team thrives on creating memorable customer interactions. With competitive pay, comprehensive training, and growth opportunities, this role offers more than just a job—it's your gateway to professional development in Charlotte's vibrant service sector.
Responsibilities
- Handle 20+ customer interactions daily via phone, email, and live chat
- Resolve inquiries regarding products, services, and account management
- Maintain detailed customer records in CRM system with 99% accuracy
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities while maintaining customer trust
- Participate in weekly performance reviews and skill development sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or retail experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work 20-25 hours weekly with flexible scheduling
- Valid US work authorization and reliable transportation