Job Description
Join our dynamic team at Innovate Solutions Group, a leading tech services provider in Boston's Seaport District. We're seeking a Part-Time Customer Experience Specialist to deliver exceptional client interactions and support our growing portfolio of enterprise clients. This role offers flexible scheduling (20-25 hours/week) with competitive compensation and opportunities for professional growth in a collaborative environment.
Our ideal candidate thrives in fast-paced settings, possesses excellent communication skills, and shares our commitment to client satisfaction. You'll work alongside industry professionals while gaining exposure to cutting-edge digital transformation projects. Enjoy complimentary parking, employee discounts, and a modern workspace with skyline views.
Responsibilities
- Manage client inquiries via phone, email, and in-person with exceptional professionalism
- Coordinate customer onboarding processes for new enterprise clients
- Maintain detailed client interaction records in Salesforce CRM
- Collaborate with technical teams to resolve complex client issues
- Conduct quarterly satisfaction surveys and analyze feedback trends
- Support marketing events and client appreciation initiatives
- Train junior staff on customer service best practices
Qualifications
- 2+ years of customer service or client-facing experience
- Proficiency with CRM software (Salesforce experience preferred)
- Exceptional written and verbal communication skills
- Ability to multitask effectively in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Associate's degree or equivalent professional certification
- Availability to work flexible shifts including weekends
- Bilingual (English/Spanish) proficiency is a plus