Job Description
Join Our Team in Charlotte, NC!
Are you looking for a rewarding part-time opportunity that fits your schedule? Horizon Support Solutions is currently hiring dedicated professionals to join our evening operations team. We offer a dynamic work environment, competitive pay, and the flexibility you need to balance work and life.
As an Evening Part-Time Associate, you will play a crucial role in maintaining our high standards of customer satisfaction and operational efficiency. This entry-level position is perfect for students, recent graduates, or anyone seeking a flexible second shift role.
Why Join Us?
• Competitive hourly wage ($18.00 - $22.00)
• Flexible evening shift hours
• Opportunities for growth and advancement
• Supportive and collaborative team culture
Responsibilities
- Customer Interaction: Deliver exceptional service to clients via phone, email, and chat during evening hours.
- Issue Resolution: Assist customers with inquiries, complaints, and technical issues, ensuring timely and accurate resolutions.
- Data Management: Accurately input customer information into our CRM database and maintain up-to-date records.
- Support Operations: Assist in processing orders, managing returns, and coordinating with other departments.
- Communication: Act as a liaison between the customer and the company, providing clear and professional updates.
- Adherence to Policy: Follow all company protocols, compliance guidelines, and safety standards.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred but not mandatory.
- Experience: No prior experience required – we provide comprehensive on-the-job training.
- Availability: Must be available to work evenings, specifically 4:00 PM to 9:00 PM, Monday through Friday.
- Skills: Strong computer proficiency with Microsoft Office Suite (Excel, Word) and basic typing skills.
- Soft Skills: Excellent verbal and written communication skills with a patient and friendly demeanor.
- Transportation: Reliable transportation is required to commute to our Charlotte office.