Job Description
Are you looking for a part-time job that offers flexibility and the chance to earn extra cash? Apex Support Solutions is urgently hiring motivated individuals to join our team in Orlando, Florida. We value hard work, integrity, and a customer-first attitude.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support. Whether you are a student looking to balance your studies or someone seeking supplemental income, this position offers a great work-life balance.
What We Offer:
- Flexible scheduling to fit your needs.
- Competitive hourly pay starting at $15.00.
- Opportunities for performance bonuses.
- Training and professional development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and effective problem-solving skills.
- Process orders, returns, and exchanges accurately.
- Update customer records in the CRM database.
- Collaborate with the sales and support team to ensure customer satisfaction.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED is required.
- Previous customer service or retail experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency with computers and basic office software.
- Ability to work independently as well as part of a team.
- Strong attention to detail and organizational skills.