Job Description
We are currently seeking a dedicated Evening Customer Support Specialist to join our growing team in Fort Worth, TX. This is an excellent opportunity for students or professionals seeking a flexible schedule. You will play a crucial role in ensuring our clients receive top-tier service after business hours.
At Apex Tech Solutions, we value our employees and offer a dynamic work environment where your contributions matter. If you are a problem-solver with a friendly demeanor, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening shifts.
- Resolve product issues and provide accurate information regarding our services.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with the morning support team to resolve complex escalations.
- Assist with basic troubleshooting and technical guidance.
- Maintain a professional and positive attitude during high-pressure situations.
Qualifications
- High school diploma or GED required; college students are encouraged to apply.
- Previous customer service or call center experience is a plus but not required.
- Strong verbal communication and active listening skills.
- Ability to work flexible evening hours, including weekends and holidays.
- Proficiency with computers and typing (30+ WPM).