Job Description
Are you seeking a dynamic evening part-time role in the vibrant heart of Miami? Grand Ocean Hotel is currently accepting applications for our Night Shift Guest Services Associate position. We pride ourselves on delivering world-class hospitality to our international clientele and are looking for a detail-oriented, friendly individual to join our elite evening team.
In this role, you will be the face of our hotel during the evening hours, ensuring our guests enjoy a seamless and comfortable stay. Whether you are a student looking for a flexible schedule or an experienced professional seeking a shift that fits your lifestyle, this is the perfect opportunity to grow your career in luxury hospitality.
Why Join Us?
- Competitive hourly pay of $18.00 - $22.00.
- Flexible evening shifts (5:00 PM - 1:00 AM).
- Employee discounts on dining and hotel amenities.
- A professional and supportive work environment.
Responsibilities
- Manage front desk operations during the evening shift, including check-ins, check-outs, and room assignments.
- Greet all guests warmly and professionally, ensuring a welcoming atmosphere upon arrival.
- Handle guest inquiries, requests, and complaints with patience and a solution-oriented mindset.
- Process secure payment transactions and maintain accurate cash and credit card logs.
- Maintain the cleanliness and organization of the lobby, concierge desk, and common areas.
- Assist guests with local recommendations, transportation arrangements, and concierge services.
- Collaborate with the day shift team to ensure a smooth handover of information and tasks.
Qualifications
- High school diploma or GED required.
- Previous customer service or hospitality experience is preferred but not mandatory.
- Strong interpersonal and communication skills, both verbal and written.
- Ability to work evenings, weekends, and holidays as required.
- Basic proficiency with computer systems and point-of-sale (POS) software.
- Fluency in English is required; Spanish is a significant plus.