Job Description
Are you looking for a job that fits your lifestyle? Apex Logistics & Support is seeking dedicated Night Shift Customer Support Specialists to join our dynamic team in Atlanta, GA. We pride ourselves on offering flexible schedules that allow you to balance work with your personal life, including weekend availability.
In this role, you will be the voice of our company, providing critical support to our clients during our off-hours. We value reliability, empathy, and technical proficiency. If you are a night owl looking for a part-time opportunity with competitive pay and growth potential, we want to hear from you.
Why Join Us?
- Flexible Hours: Choose shifts that work for you, including evenings, nights, and weekends.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on experience.
- Remote Options: Work from the comfort of your home or our Atlanta office.
Apply today to start your career with us!
Responsibilities
- Provide exceptional technical and product support to clients via phone, email, and live chat during night shift hours.
- Manage and prioritize incoming support tickets to ensure timely resolution.
- Document customer interactions and resolutions accurately in the CRM system.
- Collaborate with the day-shift team to escalate complex issues and ensure continuity of service.
- Assist in the onboarding and training of new support agents.
- Maintain a high level of product knowledge to answer customer queries effectively.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Must be available to work nights and weekends on a rotating schedule.
- Strong computer skills and familiarity with remote tools (Zoom, Teams, Slack).
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.