Job Description
Are you a night owl? Do you want a flexible schedule that fits your studies?
We are seeking dedicated Night Shift Support Associates to join our elite customer service team in New York. NovaStream is a premium provider of technical support solutions, and we are looking for individuals who thrive in the evening hours and want to build a career in tech support.
Whether you are a student looking for evening work or a professional seeking a second shift opportunity, we offer a competitive hourly rate, comprehensive training, and a supportive remote-first culture.
Responsibilities
- Resolve Customer Inquiries: Provide expert technical support via phone, chat, and email to our valued clients.
- Manage Tickets: Log and track all support cases in our CRM system with 100% accuracy.
- Technical Troubleshooting: Diagnose and resolve hardware and software issues for a diverse client base.
- Escalation Management: Recognize complex issues and escalate them to senior engineers when necessary.
- Shift Coverage: Adhere to the rotating night shift schedule (e.g., 10 PM - 6 AM) to ensure 24/7 coverage.
Qualifications
- Education: High school diploma or equivalent required; College students are highly encouraged to apply.
- Availability: Must be available to work rotating evening and night shifts (Sunday through Thursday).
- Communication: Excellent verbal and written communication skills with a professional tone.
- Technical Aptitude: Basic computer literacy and a willingness to learn new software systems quickly.
- Internet: Reliable high-speed internet connection is mandatory for remote roles.