Job Description
Earn extra cash in Washington DC with FlexCare Solutions! We're seeking energetic Part-Time Customer Service Representatives to join our award-winning team. Perfect for students, professionals, or anyone seeking supplemental income with flexible scheduling. Enjoy competitive pay, comprehensive training, and a dynamic work environment. Why join us? • Paid training • Performance bonuses • Career advancement opportunities • Modern downtown office • Health benefits eligibility for full-time staff.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and product concerns efficiently
- Update customer records in CRM systems with accuracy
- Collaborate with team members to maintain service standards
- Meet performance metrics for response time and resolution
- Participate in ongoing training for product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and CRM software
- Ability to work evenings/weekends as needed
- Valid US work authorization required
- Positive attitude and team player mentality