Job Description
Join our dynamic team as an Evening Customer Service Specialist at FlexHire Solutions! We're seeking passionate individuals to deliver exceptional support during our peak evening hours. This flexible part-time role offers the perfect work-life balance while making a real impact. Enjoy competitive pay, comprehensive training, and a supportive environment designed for growth. Why join us? • Flexible scheduling (4-6 hour shifts) • Career advancement opportunities • Modern downtown Milwaukee location • Performance-based bonuses • Free parking & commuter benefits
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours (4 PM - 10 PM)
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Document interactions in CRM system and identify process improvement opportunities
- Collaborate with day team to ensure seamless customer experience
- Meet/exceed performance metrics including resolution time and customer satisfaction
- Participate in ongoing product training to maintain knowledge accuracy
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional communication skills with neutral/professional phone demeanor
- Strong problem-solving abilities and conflict resolution skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Evening/weekend availability required