Job Description
Are you seeking a flexible schedule that accommodates your lifestyle? Apex Support Solutions is currently hiring dedicated professionals for our evening shifts in Chicago, IL. We pride ourselves on offering a supportive environment where you can grow your career while enjoying a work-life balance.
Key Benefits:
- Weekly Pay: Get paid every Friday.
- Flexible Hours: Choose from available evening slots.
- Modern Tools: Work with state-of-the-art CRM software.
Join a team that values your contributions and offers immediate opportunities for advancement.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a high degree of professionalism.
- Resolve customer issues efficiently and escalate complex cases to senior management.
- Process orders, returns, and account updates accurately using our internal systems.
- Maintain detailed and organized records of all customer interactions.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed of 40+ WPM.
- Reliable internet connection and a quiet workspace.
- Ability to work evenings (4:00 PM - 10:00 PM) with consistency.