Job Description
Join our dynamic team and transform your free time into extra income! FlexiHire Solutions is seeking enthusiastic Part-Time Customer Service Representatives in Charlotte, NC. Enjoy flexible scheduling while delivering exceptional support to our valued clients. This role is perfect for students, parents, or professionals seeking supplemental income with remote-friendly options. Competitive hourly rates plus performance bonuses await dedicated individuals ready to make an impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Resolve billing, technical, and service-related issues using CRM systems
- Process orders, returns, and account modifications with precision
- Document all interactions in Salesforce while maintaining data accuracy
- Collaborate with cross-functional teams to resolve escalated concerns
- Participate in bi-weekly training sessions to enhance product knowledge
- Meet/exceed customer satisfaction metrics (CSAT >90%)
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in MS Office and Zendesk/Salesforce platforms
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home workspace
- Availability to work 20-25 hours/week including evenings/weekends