Job Description
Are you looking for a rewarding part-time opportunity in the heart of Washington DC? Capital Shift Solutions is seeking dedicated professionals to join our high-performing evening and weekend support team.
We pride ourselves on delivering exceptional service to our clients. In this role, you will be the face of our brand during off-peak hours, ensuring our customers receive the same high level of attention and care regardless of the time of day.
Why Join Our Team?
- Flexible scheduling designed for work-life balance.
- Competitive hourly pay in the Washington DC metro area.
- Professional growth opportunities within a dynamic team.
We are looking for a proactive problem solver who thrives in a fast-paced environment.
Responsibilities
- Manage high-volume incoming calls and emails during evening shifts (4:00 PM - 12:00 AM).
- Resolve customer inquiries and complaints with a focus on first-contact resolution and empathy.
- Process orders, returns, and exchanges accurately and efficiently.
- Collaborate with the day shift team to ensure seamless operations and knowledge transfer.
- Maintain accurate and up-to-date records in our CRM system.
- Identify and escalate complex issues to the appropriate department.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently and stay motivated during late shifts.
- Reliable transportation to and from our Washington DC office.