Job Description
Are you a night owl looking for a rewarding career with flexible hours? Apex Support Solutions is currently seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team in Atlanta, GA.
We specialize in providing top-tier customer service solutions for Fortune 500 clients, and we are looking for individuals who thrive in a quiet, focused environment. This role offers the perfect work-life balance, allowing you to enjoy your mornings free of commute stress.
Why Join Us?
- Zero Commute: Focus on your work, not the traffic.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve complex customer issues with empathy and efficiency, ensuring a 100% satisfaction rate.
- Document all interactions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Identify and escalate product or process improvements to management.
- Adhere to all company policies and compliance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of customer service experience (evening shift experience is a plus).
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Must be available to work rotating shifts including nights, weekends, and holidays.
- Ability to work independently with minimal supervision.