Job Description
Are you seeking a rewarding evening part-time job in Pennsylvania that offers flexibility without compromising on career growth? Apex Support Solutions is looking for a dedicated Customer Support Specialist to join our vibrant team. We pride ourselves on a culture of respect and innovation, and we need your help to ensure our clients receive the best service possible after hours.
In this role, you will be the face of our company for our evening clientele. You will handle inquiries, resolve issues, and maintain a high standard of customer satisfaction in a fast-paced environment.
Responsibilities
- Handle incoming customer calls and emails regarding product inquiries and account support.
- Resolve complex issues and escalate cases to upper management when necessary.
- Update and maintain accurate customer records in the CRM system.
- Collaborate with the daytime team to ensure seamless service continuity.
- Adhere to all company policies and quality assurance standards.
- Process returns, exchanges, and refunds accurately.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Proficiency with computers and CRM software.
- Strong problem-solving abilities and a customer-first mindset.