Job Description
Join our dynamic team as a Flexible Evening Customer Service Representative in Louisville, KY! We're urgently seeking motivated individuals who thrive in flexible evening schedules (4 PM - 10 PM, 3-4 days/week) to deliver exceptional customer experiences. This role offers remote flexibility with occasional on-site training and competitive pay. Perfect for students, parents, or professionals seeking work-life balance. Apply now to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or support role
- Strong communication skills with clear phone etiquette and empathy
- Proficient in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Reliable internet connection for remote work components
- Flexible schedule availability including evenings and weekends as needed