Job Description
Are you a night owl looking for a rewarding career in Jacksonville?
Jacksonville Night Operations is seeking dedicated individuals to join our evening support team. We specialize in providing top-tier service to our clients, and we need reliable partners to keep our operations running smoothly through the night.
Why Choose Us?
- Competitive hourly pay with performance bonuses.
- Flexible evening schedules (No weekends!).
- Comprehensive training and career growth opportunities.
Join a dynamic team where your contributions make a difference. Apply today to secure your spot in our evening roster.
Responsibilities
- Manage high-volume inbound customer inquiries via phone and email.
- Resolve complex technical and billing issues efficiently and with empathy.
- Maintain accurate, up-to-date records of all customer interactions and resolutions.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and quality assurance standards.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or support experience is preferred but not mandatory.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Must be available to work evenings (4:00 PM - 12:00 AM).