Job Description
Join our award-winning team as a Night Shift Customer Specialist at Albuquerque Community Services! We're seeking empathetic professionals to deliver exceptional support during evening hours while maintaining work-life balance. Enjoy flexible scheduling, competitive pay, and a supportive environment where your contributions make a real difference. Perfect for students, parents, or anyone seeking a rewarding part-time career in Albuquerque's vibrant community.
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/night shifts
- Resolve technical issues and provide product support with patience and expertise
- Document interactions accurately in our CRM system
- Collaborate with daytime teams for seamless service continuity
- Identify opportunities to improve customer experience workflows
- Maintain strict confidentiality and compliance protocols
- Participate in monthly training sessions to stay updated
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Strong problem-solving and communication skills
- Comfortable working independently during night hours
- Basic proficiency with CRM software and Microsoft Office
- Ability to multitask in fast-paced environments
- Valid driver's license and reliable transportation
- Availability to work evenings (4 PM - 12 AM) and weekends