Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career with a flexible evening schedule! We're seeking motivated Entry Level Customer Service Specialists to provide exceptional support to our growing client base. This part-time position offers the perfect opportunity to develop professional skills while maintaining work-life balance with evening hours (4 PM - 10 PM, 3-4 days/week). Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve technical issues and process orders using our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Document interactions and maintain accurate case records
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Excellent problem-solving and multitasking abilities
- Comfortable working flexible evening schedules
- Previous customer service experience preferred but not required
- Positive attitude and commitment to teamwork
- Reliable transportation to our Charlotte facility