Job Description
Are you seeking a rewarding career with a competitive wage and flexible hours? OmniStream Solutions is currently accepting applications for dedicated Night Shift Customer Support Associates in San Antonio, TX.
As a leader in the tech industry, we prioritize our team's work-life balance. We are looking for enthusiastic individuals who thrive in a dynamic environment and are eager to deliver exceptional service to our clients.
Responsibilities
- Provide exceptional technical support and product troubleshooting for our global client base.
- Manage high-volume inbound inquiries via phone, email, and chat during evening hours.
- Document customer interactions and resolve issues efficiently using our CRM software.
- Collaborate with cross-functional teams to escalate complex technical issues.
- Ensure 100% compliance with company quality assurance standards and KPIs.
- Maintain a professional and positive demeanor during high-pressure situations.
Qualifications
- High school diploma or GED required; Associate's degree in IT or Communications is a plus.
- Must be available to work rotating evening shifts (e.g., 4 PM - 1 AM or 6 PM - 3 AM).
- Strong computer literacy and typing speed (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to troubleshoot basic software and hardware issues.
- Students are encouraged to apply.