Job Description
Are you a dedicated professional seeking a flexible evening part-time job in Cleveland, OH? Horizon Support Solutions is looking for a Customer Support Specialist to join our growing team. We pride ourselves on providing exceptional service to our clients and offer a supportive work environment where you can thrive.
In this role, you will be the bridge between our clients and our services, resolving inquiries with empathy and efficiency. Whether you are a student, a parent, or simply looking to supplement your income, this opportunity offers the perfect balance of professional growth and work-life balance.
Why Join Us?
- Flexible Scheduling: Evening shifts allow you to manage your personal commitments.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Growth Opportunities: Potential for full-time conversion and career advancement.
- Modern Tools: Work from a state-of-the-art office or hybrid setup.
Responsibilities
- Provide high-quality customer support via email, chat, and phone during evening hours.
- Resolve client inquiries and technical issues with a focus on first-contact resolution.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with the team to improve support processes and documentation.
- Maintain a professional and positive demeanor in all customer interactions.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM or 5:00 PM - 1:00 AM).
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to multitask and handle a high volume of inquiries in a fast-paced environment.