Job Description
Join our dynamic team as a Night Shift Customer Service Specialist in Austin! We're urgently seeking reliable individuals to deliver exceptional support during evening hours. Enjoy a flexible schedule while serving diverse clients with professionalism and efficiency. Perfect for students, night owls, or those seeking work-life balance. Immediate openings with competitive compensation and growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during night shift hours
- Resolve technical issues and provide product support documentation
- Maintain accurate customer records in CRM systems
- Collaborate with day shift teams for seamless handovers
- Meet or exceed service level agreements (SLAs)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficient in Microsoft Office and CRM software
- Available to work flexible night shifts (10 PM - 6 AM)
- Reliable transportation and tech-savvy mindset