Job Description
Are you looking for a challenging role that fits your schedule? Apex Global Solutions is currently hiring for our Evening/Weekend Shift team in New York. We are a fast-paced, dynamic organization looking for leaders who can manage operations during our high-volume hours.
In this role, you will be responsible for ensuring seamless service delivery to our clients. We offer a hybrid work environment with a focus on employee well-being and career growth. If you are ready to take the next step in your career with a competitive salary and flexible shift options, apply today.
Responsibilities
- Lead and mentor a team of 8-10 staff members during evening and weekend shifts.
- Monitor daily operations to ensure service levels meet KPI targets.
- Handle complex customer escalations and resolve critical issues efficiently.
- Analyze performance data and implement process improvements.
- Conduct shift handovers and ensure clear communication between day and night teams.
- Maintain strict adherence to company policies and compliance standards.
Qualifications
- Minimum of 3 years of experience in customer service or operations management.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Strong leadership, communication, and problem-solving skills.
- Proficiency with CRM software (Salesforce, Zendesk, or similar).
- High school diploma required; Bachelor's degree preferred.
- Ability to work independently and make quick decisions under pressure.