Job Description
Join our innovative team as an Entry-Level Customer Service Representative and enjoy the flexibility of evening hours while launching your career in tech support. We offer a supportive environment, comprehensive training, and opportunities for growth—all while accommodating your schedule. Perfect for students, career changers, or anyone seeking work-life balance.
Our San Francisco-based company values diversity and provides a hybrid work model (2 days in-office, 3 remote). This role is ideal for self-starters who thrive in dynamic settings and want to gain valuable experience in customer relations.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening shifts (4 PM - 11 PM)
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex product issues
- Upsell products/services based on customer needs and company guidelines
- Meet performance metrics for response time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 0-2 years of customer service or support experience
- Strong verbal communication skills and empathetic approach
- Proficiency with Microsoft Office Suite and web-based tools
- Ability to work independently during evening hours with minimal supervision
- Reliable internet connection for remote work components
- Passion for helping others and problem-solving
- Availability to work 20-30 hours weekly with flexible evening scheduling