Job Description
Join our dynamic team at Global Logistics Solutions and become part of New Orleans' premier 24/7 operations hub! We're urgently seeking motivated Night Shift Specialists to ensure seamless customer experiences while the city sleeps. This flexible part-time role offers competitive pay, comprehensive training, and the opportunity to work in a fast-paced environment that values your unique skills. Whether you're a student, parent, or career-changer, our adaptable schedules accommodate your lifestyle while delivering exceptional service to our global clientele.
What We Offer:
- Competitive hourly wage with weekly pay
- Comprehensive paid training program
- Flexible scheduling options
- Career advancement opportunities
- Modern, climate-controlled workspace
Responsibilities
- Handle high-volume inbound/outbound customer calls with exceptional professionalism
- Resolve inquiries regarding shipping, tracking, and logistics operations
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to company protocols while maintaining service quality standards
- Monitor and report operational trends during shift hours
- Provide after-hours support for emergency logistics situations
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Ability to thrive in night shift environment (10 PM - 6 AM)
- Proficient with Microsoft Office and CRM platforms
- Exceptional problem-solving abilities under pressure
- Flexibility to adapt to changing priorities
- Valid Louisiana ID (required for background check)