Job Description
Join Nevada Hospitality Group as a Night Shift Customer Service Specialist and become the backbone of our 24/7 guest experience! We're seeking energetic professionals to deliver exceptional service during our peak evening hours. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Las Vegas. No nights or weekends required for your personal life – just bring your positive attitude and problem-solving skills!
This role offers the perfect balance for students, parents, or anyone seeking supplemental income with minimal scheduling conflicts. Full training provided – no hospitality experience necessary!
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve guest inquiries regarding reservations, amenities, and local attractions
- Process bookings and modify reservations using our proprietary CRM system
- Collaborate with on-site teams to ensure seamless guest experiences
- Maintain detailed documentation of all interactions in compliance with HIPAA standards
- Identify upsell opportunities for premium services and packages
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Excellent verbal communication with clear, articulate speech
- Ability to remain calm and solution-focused during high-pressure situations
- Flexible availability between 10 PM - 6 AM (4-8 hour shifts)
- Pass background check and drug screening