Job Description
Join Miami's premier luxury hotel team as an Evening Guest Services Associate! We're seeking energetic professionals to deliver exceptional guest experiences during our vibrant evening hours (4 PM - 12 AM). Perfect for students, creatives, and night owls seeking flexible, high-paying part-time work in Miami's dynamic hospitality scene.
Enjoy competitive hourly rates, outstanding earning potential through guest gratuities, complimentary meals during shifts, and free parking. Work in an award-winning environment with opportunities for advancement and cross-training in multiple hotel departments.
Responsibilities
- Greet and register guests with warm, professional demeanor during evening check-ins
- Manage reservation system and handle special requests (transportation, dining, activities)
- Process payments and manage billing inquiries with precision
- Coordinate with valet, security, and housekeeping teams for seamless operations
- Resolve guest concerns promptly and escalate complex issues to management
- Perform nightly audit procedures and cash balancing
- Assist with event coordination and VIP guest services
Qualifications
- Previous customer service or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with reservation systems
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude
- Miami residency or reliable transportation to downtown location
- Must be 18+ years old to serve alcohol