Job Description
Join our dynamic healthcare team as a Night Shift Customer Service Specialist! This evening part-time role offers flexible hours while providing critical support to patients and healthcare professionals. Work in a state-of-the-art facility with competitive pay and opportunities for growth. Ideal candidates thrive in fast-paced environments and value patient-centered care.
Responsibilities
- Handle incoming patient inquiries and appointment scheduling during evening hours
- Process insurance verifications and billing documentation accurately
- Collaborate with medical teams to coordinate urgent patient needs
- Maintain detailed electronic health records (EHR) systems
- Resolve patient concerns with empathy and professionalism
- Support after-hours triage for emergency protocols
Qualifications
- High school diploma or equivalent required; healthcare certification preferred
- Minimum 1 year customer service or healthcare experience
- Strong computer proficiency with EHR systems
- Excellent communication and conflict resolution skills
- Ability to work independently during night shifts
- Basic knowledge of medical terminology
- Reliable transportation for evening hours