Job Description
Are you looking for a rewarding career in Baltimore with evening flexibility?
Baltimore Tech Solutions is seeking dedicated professionals to join our growing team. We offer a dynamic work environment where your contributions matter. If you have a passion for helping others and are available for evening shifts, we want to hear from you.
As a Night Shift Customer Service Representative, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours.
- Resolve customer issues and complaints with a focus on first-call resolution.
- Accurately document all customer interactions and account information in our CRM system.
- Collaborate with the morning shift team to ensure seamless workflow and continuity of service.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service, retail, or call center environments.
- Strong verbal and written communication skills.
- Ability to work independently in a fast-paced evening shift setting.
- Proficiency with basic computer applications and CRM software.
- Reliable transportation and a valid ID.