Job Description
Are you a night owl looking to boost your income? Apex Support Solutions is currently hiring dedicated Customer Service Representatives for our night shift team in Colorado Springs. We offer a flexible schedule that fits your lifestyle, allowing you to earn extra cash while maintaining a healthy work-life balance.
Our team provides top-tier support to clients, ensuring every inquiry is handled with professionalism and care. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!
Responsibilities
- Assist customers via phone, email, and live chat during evening hours.
- Resolve product inquiries and technical issues efficiently and accurately.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to company policies and quality assurance standards.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus, but not required.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Flexibility to work rotating shifts (including weekends and holidays).