Job Description
Join CityCare Solutions as a Flexible Evening Part-Time Customer Service Specialist and enjoy the perfect work-life balance! We're hiring immediately for motivated individuals who thrive in dynamic evening environments. This role offers competitive pay, remote work options, and the flexibility to fit your schedule. If you're passionate about delivering exceptional customer experiences and want to make an immediate impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently using CRM systems and problem-solving techniques
- Document interactions accurately in Salesforce while maintaining strict data confidentiality
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in call center or remote setting
- Strong typing proficiency (40+ WPM) and familiarity with CRM software
- Excellent communication skills with clear, professional phone etiquette
- Ability to multitask in fast-paced evening shifts (5 PM - 10 PM)
- Reliable high-speed internet and quiet home workspace
- Must pass background check and drug screening