Job Description
Are you a night owl looking for a rewarding career? Nexus Logistics Solutions is seeking a dedicated Night Shift Customer Service Representative to join our high-performing team in Chicago, IL.
As a key member of our operations, you will ensure our clients receive top-tier support during our peak evening hours. We offer a dynamic work environment where your contributions directly impact our success and customer satisfaction ratings.
Why Join Us?
- Competitive hourly wage with overtime opportunities.
- Comprehensive health benefits package available for full-time eligible employees.
- Flexible schedule designed to fit your lifestyle.
- Opportunities for career advancement within the logistics sector.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve complex customer issues efficiently while maintaining a calm and professional demeanor.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the day shift team to ensure seamless workflow continuity and issue resolution.
- Monitor system performance and report technical anomalies to the IT department.
- Provide accurate product information and pricing to customers to drive sales.
- Adhere to all company policies, safety protocols, and service level agreements.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call center support is preferred.
- Must be available to work evenings, weekends, and holidays as needed.
- Strong verbal and written communication skills with a focus on clarity.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently with minimal supervision in a fast-paced environment.