Job Description
Looking for a flexible schedule that works for your lifestyle? Apex Support Solutions is currently hiring a Night Shift Customer Service Representative to join our Minneapolis-based team. This is an excellent opportunity for those seeking high-quality evening part-time jobs with competitive pay and a supportive environment.
As a key member of our night team, you will be responsible for providing exceptional support to our clients during the evening hours. We value reliability, clear communication, and a proactive attitude. If you thrive in a quiet environment and want to make a tangible impact on customer satisfaction, we want to hear from you.
What You Will Do
Our night shift team ensures seamless operations when the business day ends. You will handle a variety of inquiries, resolve issues efficiently, and maintain our high standards of service excellence.
Responsibilities
- Manage a high volume of inbound and outbound calls during evening hours.
- Resolve customer inquiries and complaints with empathy and professionalism.
- Update customer records and resolve issues in the CRM system.
- Collaborate with day-shift teams to ensure continuity of service.
- Adhere to all company policies, procedures, and quality assurance metrics.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call centers preferred.
- Must be available to work 20-30 hours per week on the night shift (e.g., 5:00 PM - 2:00 AM).
- Reliable high-speed internet and a quiet home office space.
- Strong problem-solving skills and excellent verbal communication.