Job Description
We are seeking a dedicated and empathetic Night Shift Customer Service Representative to join our dynamic team in Charlotte, North Carolina. If you are looking for a stable full-time role with evening hours that offers excellent work-life balance and competitive compensation, this is the perfect opportunity for you.
As a key member of our support team, you will be the first point of contact for our clients during our peak evening hours. We pride ourselves on our premium service standards and are looking for individuals who thrive in a fast-paced environment and can deliver exceptional solutions to our customers.
Why Join Us?
- Competitive hourly rate: $18 - $24/hr
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible scheduling and paid time off
- Employee discount programs
Don't miss your chance to advance your career in a supportive environment. Apply today!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat during evening shifts.
- Resolve customer complaints, issues, and questions with patience and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and resolutions in the CRM system.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Identify and escalate complex issues to the appropriate department.
- Maintain a deep knowledge of our products and services to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience in a call center or retail environment is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively during night shifts.
- Must be willing to work flexible evening schedules, including weekends and holidays.