Job Description
Launch Your Career with FlexConnect Solutions!
We're seeking enthusiastic individuals for our flexible part-time Customer Service Specialist role in Washington, DC. No experience required – we provide comprehensive training! Enjoy a schedule that adapts to your life while earning competitive pay. Join our mission to deliver exceptional customer experiences with one of DC's fastest-growing tech support companies.
What We Offer:
- Part-time shifts (20-30 hours/week)
- Hybrid work option (3 days remote/2 days office)
- Paid training and certification programs
- Health benefits for part-time employees
- Clear career advancement pathways
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues using step-by-step guides
- Document interactions accurately in CRM systems
- Collaborate with team to resolve complex escalations
- Maintain product knowledge through self-study modules
- Contribute to process improvement initiatives
- Support marketing campaigns with customer outreach
Qualifications
- High school diploma or equivalent (no experience needed)
- Strong verbal and written communication skills
- Basic computer proficiency (typing, internet navigation)
- Ability to work independently with minimal supervision
- Comfortable learning new technologies and software
- Positive attitude and customer-first mindset
- Availability for weekday/weekend shifts