Job Description
Join our award-winning team at Pinnacle Solutions Group! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional client experiences in our fast-paced Pittsburgh office. This role offers unmatched flexibility with evening/weekend shifts, perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a collaborative environment where your contributions directly impact our clients' success. Apply today and become part of Pennsylvania's most dynamic service team!
Responsibilities
- Handle 30-40 inbound/outbound customer calls daily with professionalism and empathy
- Resolve billing inquiries, service disruptions, and technical issues using CRM systems
- Document interactions accurately in Salesforce while maintaining 95% data quality
- Collaborate with technical teams to escalate complex issues and track resolutions
- Proactively identify upsell opportunities to enhance client satisfaction
- Participate in bi-weekly training sessions to update product knowledge
- Maintain 95% customer satisfaction score through personalized support
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years experience in customer service or call center environment
- Proficient with CRM software (Salesforce) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced settings while maintaining composure
- Flexibility to work evenings (4 PM - 9 PM) and weekends (Sat/Sun)
- Valid Pennsylvania driver's license for occasional off-site meetings
- Must pass background check and pre-employment drug screening