Job Description
Join our dynamic team in Charlotte and earn extra cash with flexible part-time hours! We're urgently seeking motivated individuals to deliver exceptional customer experiences. Perfect for students, parents, or anyone seeking supplemental income. Enjoy competitive pay, training, and a supportive work environment. Apply today to start your flexible career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues efficiently
- Process orders and transactions accurately
- Document interactions in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work evenings/weekends (20-25 hrs/week)
- Proficient with Microsoft Office and CRM software
- Reliable transportation to Charlotte office
- Positive attitude and multitasking ability