Job Description
Are you a night owl looking for a rewarding career in Portland, OR? Pacific Northwest Support Hub is seeking a dedicated and empathetic Night Shift Customer Service Associate to join our expanding team.
In this role, you will be the friendly voice our customers hear late at night, ensuring they receive top-tier support. We offer a modern, inclusive work environment with a strong focus on work-life balance and employee well-being.
Why Join Us?
- Flexible Scheduling: Choose shifts that perfectly fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Tools: Work with the latest CRM software in a professional setting.
- Growth Opportunities: Clear pathways for advancement within the organization.
Don't miss this opportunity to grow your career in one of the Pacific Northwest's most vibrant cities. Apply today!
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email during evening hours (4:00 PM - 12:00 AM).
- Resolve complex customer issues with patience, professionalism, and a solution-oriented mindset.
- Update customer accounts and maintain accurate records in our CRM system.
- Collaborate effectively with day-shift teams to ensure seamless service continuity.
- Adhere to all company policies, quality assurance standards, and safety protocols.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or hospitality preferred.
- Strong verbal communication skills and a calm demeanor under pressure.
- Basic computer proficiency (MS Office, email, and web-based applications).
- Ability to work independently in a fast-paced, remote-capable environment.