Job Description
We are currently hiring a Night Shift Customer Service Associate to join our dynamic team in Philadelphia, PA. This is an excellent opportunity for individuals seeking evening part-time jobs in Philadelphia that offer a perfect work-life balance while providing competitive compensation and growth potential.
As a key member of our support team, you will be responsible for assisting our clients during evening hours, ensuring their needs are met with professionalism and care. If you are reliable, communicative, and looking for a stable part-time role in a growing company, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Evening schedule (3:00 PM - 12:00 AM)
- Flexible shift options
- Opportunities for advancement
Responsibilities
- Handle a high volume of incoming customer inquiries via phone and email with a focus on resolution.
- Provide accurate information regarding products, services, and account status.
- Escalate complex issues to the appropriate management team while maintaining customer satisfaction.
- Document all interactions and transactions in our CRM system accurately and timely.
- Collaborate with the day-shift team to ensure seamless continuity of service.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficient computer skills and ability to navigate multiple software applications.
- Ability to work evenings, weekends, and holidays as required by the schedule.
- Reliable transportation is required.